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Pulsate Events

Pulsate Events

Terms And Condition

Pulsate Events – Equipment Hire Terms & Conditions

1. Definitions

  • “Company” refers to Pulsate Events.
  • “Hirer” refers to the person or entity entering into the hire agreement.
  • “Equipment” refers to all items supplied by the Company.
  • “Hire Period” means the agreed duration from delivery/collection to return.

2. Acceptance of Terms

  • By confirming a booking, the Hirer agrees to these Terms & Conditions.
  • These Terms apply to all equipment hire and services unless otherwise agreed in writing.
  • The Company reserves the right to update these Terms at any time.

3. Bookings, Payments & Bond

  • A booking is confirmed only once full payment has been received, which includes a 10% non-refundable deposit.
  • Full payment must be made prior to the scheduled delivery or collection date unless otherwise agreed in writing by the Company.
  • The Company reserves the right to require a security bond, which is refundable upon the safe return of all Equipment in accordance with these Terms. The Hirer will be notified of any bond requirements prior to booking confirmation.
  • The Company may retain part or all of the bond to cover any damage, cleaning, late return fees, or breaches of this agreement.

4. Hire Period

  • The Hire Period begins upon delivery, setup, or collection and ends when Equipment is returned or collected.
  • Late returns or extended use will incur additional charges at standard hire rates.

5. Use of Equipment

The Hirer must:

  • Use Equipment strictly in accordance with instructions
  • Ensure competent and supervised operation
  • Not modify, repair, or tamper with Equipment

Certain Equipment (e.g. DMX lighting, cold sparks, special effects) may require:

  • A Company operator, or
  • Prior written approval for use
  • The Company may refuse hire if Equipment is deemed unsafe to operate by the Hirer.

6. Power & Site Requirements

The Hirer must ensure:

  • Safe and sufficient power supply
  • Suitable venue access and setup conditions
  • Compliance with all venue and electrical requirements
  • Any damage caused by improper power supply is the Hirer’s responsibility.

7. Equipment Care & Risk

  • The Hirer is responsible for Equipment for the entire Hire Period.
  • Equipment must be protected from:
    • Weather (rain, moisture, wind)
    • Dust, liquids, and misuse
    • Theft or unauthorised use
  • Equipment must not be left unattended in unsecured environments.

8. Loss, Damage & Theft

  • The Hirer is liable for:
    • Full replacement cost for lost/stolen Equipment
    • Repair costs + loss of income for damaged Equipment
  • Theft must be reported to Police immediately with documentation provided.

9. Delivery, Setup & Collection

  • Delivery, setup, and pack-down are included unless stated otherwise.
  • The Hirer must provide clear and safe access.
  • Delays caused by the Hirer may incur additional fees.
  • Equipment installed by the Company must not be moved or altered.

10. Safety & Right to Refuse Service

The Company may:

  • Refuse delivery or setup
  • Suspend or terminate hire
  • if conditions are unsafe (e.g. weather, crowd risk, power issues).
  • No refunds will be issued where safety concerns prevent operation.

11. Cancellations & Refunds

  • More than 7 days notice → 75% refund (excluding deposit)
  • Within 7 days → up to 100% charge applies
  • Deposits are non-refundable.
  • No refunds for events impacted by:
    • Weather
    • Power failure
    • Venue or third-party issues

12. Liability & Indemnity

  • The Hirer accepts all risk associated with use of Equipment.
  • The Hirer agrees to indemnify the Company against:
    • Injury
    • Death
    • Property damage
    • Legal claims
  • arising from use or misuse of Equipment.

13. Limitation of Liability

  • To the maximum extent permitted by law, Pulsate Events’ liability is limited to:
    • The total hire fee paid
  • The Company is not liable for:
    • Indirect or consequential loss
    • Loss of profits, event disruption, or reputation damage

14. Insurance

  • The Company holds public liability insurance.
  • The Hirer is strongly advised to obtain:
    • Event insurance
    • Public liability insurance
  • Insurance is not provided for dry hire unless explicitly stated.

15. Force Majeure

  • The Company is not liable for failure or delay due to:
    • Weather
    • Natural disasters
    • Government restrictions
    • Supplier or transport issues

16. Event Planning Services

  • A separate written agreement will govern all event planning services.
  • Planning deposits are non-refundable.
  • Additional work or scope changes may incur extra costs.
  • The Hirer remains responsible for permits and legal compliance unless agreed otherwise.

17. Intellectual Property

  • All creative content remains property of the Company until full payment is received.

18. Governing Law

  • This agreement is governed by the laws of New Zealand.

19. Agreement

  • By confirming a booking, the Hirer confirms they have read and agreed to these Terms.